Privacy policy

1. SUMMARY OF OUR PRIVACY POLICY

2. WHO IS RESPONSIBLE FOR THE PROCESSING OF MY PERSONAL DATA?

Here are the details of the ‘Person Responsible for Treatment’ at FANDOS Trucks: Responsible: TALLERES FANDOS SL NIF: B44007227 Poligono La Paz Calle A, 11 – 12, 44195, Teruel Contact telephone: 978 60 10 88 E-mail: protecciondatos@talleresfandos.com

3. WHY ARE MY DATA USED, AND FOR WHAT PURPOSE?

At FANDOS Trucks we process your personal data to manage the services you request and/or have contracted with us, and to inform you about our products. Purposes based on the contractual relationship

• Activities carried out within the scope of the management of our customers and suppliers. The requested data is necessary for the management of vehicle reservations, sales, etc.
• Management of requests, incidents and complaints addressed to us through the contact form, when they are related to requests from our customers, suppliers. In this case, it will be necessary for the development of the agreement or contract between the two parties.

Purposes based on a legitimate interest

• User support

To deal with requests for information or queries that you submit to us through the various existing means of contact, including forms. This processing of this data allows us to be able to attend to you properly and resolve the queries raised, which is to your benefit.

• To inform our clients about products or services similar to those that are the object of the relationship.

Your data may be processed for the purpose of sending promotional communications, provided that they are related to products and/or services of which you are a customer. These communications may be addressed to the data you have provided as a means of contact, such as email, telephone or postal address. At any time, even from the beginning, you may exercise your right to object to the use of your personal data for promotional purposes by writing to protecciondatos@talleresfandos.com

• Usability and quality analysis of our shopping platform.

In order to improve the user experience and provide a higher quality service, we may analyse the usability of the platform and the degree of user satisfaction. Consent-based purposes

• Sending newsletters to the email address indicated, through which commercial campaigns will be sent. In this case it will not be legitimated by the commercial relationship, so we will request your consent to inform you of our products, services and associated promotions.

We inform you that we do NOT make automated decisions based on the information you provide. If there are any changes in the future, we will ask for your prior consent.

4. USE OF COOKIES

Cookies are small information files that serve as identifiers and are stored on the user’s computer on a website. Depending on the purpose for which cookies are used, their use may require the user’s consent or they may be exempt from such consent.

• Technical, personalisation and complementary cookies to exchange content through social networks.

We have a legitimate interest to use cookies to enable the operation and provision of the services offered on our website, which also allows you to save your personalisation choices and share content through social networks.

• Marketing cookies and those with non-consensual purposes.

We will ask for your consent for the use of cookies that are not exempt, such as those related to storing information on user behaviour obtained through continuous observation of their browsing habits, which allows us to develop a specific profile to display advertising based on this. We will also request consent to use cookies that allow the analysis, measurement and quantification of the impact of advertisements, and in general, for any cookie that is not exempt from obtaining consent. The website user can configure the use of cookies and obtain more information about them by accessing the menu located at the bottom left of our website.

5. WHAT KIND OF DATA WILL BE PROCESSED?

In order to fulfil our commitment, we will process data that includes these categories:

• Identifying data
• Contact details.
• In the case of customers and suppliers, the data to be processed may also include information on transactions in goods and services.

In addition, our systems may store connection and navigation data for technical, analytical and statistical purposes, in order to include improvements in our platform to improve the user experience. Information about the use we make of each type of data can be found in the details of the cookies that you may have seen on your first connection or consult it at the bottom of this page.

6. HOW DO YOU OBTAIN MY DATA?

We obtain the data we need to provide our service from the information provided to us directly or indirectly by the user. For example, when you use the forms provided on our website or when you provide us with information in person or at our physical location.

7. HOW LONG WILL MY DATA BE KEPT?

At FANDOS Trucks we will only keep your data for the time necessary to fulfil the purpose described above, so that when they are no longer necessary for their purpose they will be blocked (they will not be used in any way). Keeping them blocked allows us to deal with claims and to fulfil the responsibilities acquired by our service and by the use we make of your personal data. On the other hand, we must respect the retention periods that allow us to comply with our legal and fiscal obligations. For example, in the case of data collected for billing purposes, we will retain it for a minimum period of 5 years from the last invoice.

8. IS IT NECESSARY TO PROVIDE MY DETAILS?

The information contained in forms is essential to manage the service requested, attend to your request for information or registration for our newsletters (if applicable). For example, your identification data is necessary to make the invoice and comply with our tax obligations. Similarly, if you do not provide your contact details, we will not be able to send you the product you request.

9. WHO WILL RECEIVE MY DATA?

We will not communicate your data to other companies or persons unless it is necessary for the provision of the service you request from us, we are obliged to do so by law or you previously allow us to do so. In any case, it will only be disclosed to fulfil the purpose(s) for which you gave us your data, and we will not use it in any other way contrary to that purpose(s). For example, it may sometimes be necessary to collaborate with certain third party service providers who have access to your personal data and who process them in the name and on behalf of FANDOS Trucks in order to provide their services. Specifically, and by way of example and without limitation, the aforementioned providers provide their services in the following sectors: logistics services, legal and tax consultancy, multidisciplinary professional services companies, technology and/or IT service providers, physical security companies, as well as infrastructure management and maintenance companies. Our web pages are hosted on national servers, so we inform you that we do not carry out international data transfers. If it is necessary to manage a particular service, this will be done on the basis of suitability decisions, guarantees, binding corporate regulations or specific applicable situations, and we will inform you of this.

10. ARE INTERNATIONAL DATA TRANSFERS TO BE CARRIED OUT?

International data transfers involve a flow of personal data from Spanish territory to recipients established in countries outside the European Economic Area (the countries of the European Union plus Liechtenstein, Iceland and Norway). Our website is hosted on European servers, so it will not generally be necessary to make any international transfer of data. In the event that, due to the necessity and/or efficiency of the service, a service provider is located in a country that does not provide a level of data protection comparable to that of the European Union, in such a case, the transfer will be made with appropriate guarantees and will safeguard the security of your personal data. These safeguards include the ‘Standard Contractual Clauses’ approved by the European Commission, the content of which you can consult at the following link: https://eur-lex.europa.eu/legal-content/ES/ALL/?uri=CELEX%3A32021D0914

11. WHAT RIGHTS DO I HAVE REGARDING THE USE OF MY PERSONAL DATA?

Each person is in control of his or her personal data. On our website you can exercise the following rights for FREE:

For purposes for which you have given your consent, you have the right to withdraw it without affecting the lawfulness of the processing. You can exercise any of these rights easily and free of charge by sending an email to protecciondatos@talleresfandos.com or by sending a letter to our headquarters by post. In both cases you must prove your identity. If you consider that we have not treated your personal data in accordance with the regulations or if you have any doubts regarding the exercise of your rights, please contact us and we will try to resolve the doubts immediately with the situation that has arisen. However, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency, at the address C/ Jorge Juan, 6. 28001 – Madrid. On the website www.agpd.es you will find other ways of contacting us.

12. CHANGES TO OUR PRIVACY POLICY

At FANDOS Trucks we aim to continuously improve, so it may be necessary to modify our Privacy Policy. In the event that we foresee changes in the purpose or legitimacy with which we use personal data, we will inform the user. In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or improvements, as we will use it as a permanent point of information on our website.